Services


24/7 Technical Support

IT Experts offers real-time, 24/7 technical assistance with any Cisco equipment.  Our Technical Support Specialists have extensive industry experience and certifications in Cisco Unified Communications, Routing and Switching and Cisco Firewalls.  By following Cisco Best Practices, our Technical Support Specialists will provide you with the best quality solutions in the shortest amount of time. 

Depending on your preference and needs, a Specialist can walk you through the steps required to fix the problem or resolve the issues without your assistance.  Both solutions are implemented through remote access, after a careful backup of all data and configurations to ensure seamless business operations. 

IT Experts offers flexible payment options which include pay-as-you-go (based on an hourly rate) and discounted, package options, such as Complete Coverage Option technical support agreement.   Please contact our Sales Department at sales@itexperts-inc.com for more information on the best option to fit your needs.

Cisco Unified Communications

Regardless of where you work and what devices you use, IT Experts can improve your essential business communications and collaboration through Cisco Unified Communications. This revolutionary, all-in-one advanced communications infrastructure ensures an effective, simple, secure and high-quality way to communicate while minimizing costs. Unified Communications solutions are the future of any successful business as they allow companies to meet one of the biggest challenges of the modern business: the need for an increasingly mobile workforce.  With business being conducted at client sites, conference rooms, airports, warehouses and vehicles in addition to office desks, the ability to unify these IP communications and allow for company-wide collaboration is critical to maintaining the competitive edge.

IT Experts offers a variety of products, services, and financing options to help your business successfully overcome and manage such common obstacles on the path to integrated technology as cost control, operational efficiency, competitive pressures and network security. IT Experts can ensure that your transition to Unified Communications is seamless and cost-effective.  Using the most advanced Cisco resources along with our proprietary, multi-stage processes and expertise, our team of engineers and consultants will deploy a Unified Communications system for your business and customize it to your unique needs. IT Experts will minimize or eliminate any related downtime and provide you with thorough technical documentation and end-user training on how to maintain and optimize the system’s operation. 

  • End To End Systems - Unified Communications system uses an end-to-end integrated network to enable a well-functioning, synchronized workspace. The secure and intelligent network foundation offered by IT Experts includes industry-leading Cisco routers and switches. 

  • Cost Effective Deployment - Cisco Unified Communications solution is among the most cost-effective to deploy. This advanced solution also minimizes business expenses associated with the relocation, consolidation or addition of new personnel.  This is especially important to large companies, approximately 25% of whose personnel undergo such changes each year.  Each move, add and change can cost the company as much as $150 per employee.

  • Nonstop Local Area Network (LAN) Communications - IP based voice network powered by Cisco technologies delivers a high-quality, continuously available communication service superior to that of the traditional TDM voice networks. High availability is achieved through a hierarchical network design that allows for separation of core distribution and access layers as well as the fault domains within these layers.

Cisco R&S/Security

IT Experts offers design, operation, maintenance and troubleshooting services for all types of Cisco router and switch infrastructures.  Our Cisco certified consultants can assist you with any Layer 1 to Layer 3 network infrastructure problems, including the following: 

  • Network Outages
  • Generic Configuration Problems
  • Greenfield  Setups
  • IOS upgrades

Prior to all troubleshooting procedures, we will perform backups to ensure that the changes in configurations do not affect your company’s valuable data. 
Our team of professionals can set up, design and redesign services for Cisco Security Devices ensuring that all systems and solutions meet your company’s policy requirements. Some of the technologies we support include the following:

  • Mars, PIX, ASA, Firewall Switch Modules, IPSec/SSL VPN, ACL, TACACS+, Radius.
  • Network Security Audits, Compliance Audits, Cisco Best Practices Implementations, Secure Network Design and Configuration of Security Appliances.

Managed IT Support

Whether you are looking to outsource your IT support and management services or need occasional IT consulting and training services, IT Experts has the right solution for you.  IT Experts can serve as your complete IT solutions provider and create a single point of accountability and contact for all end-users within your company.  Alternatively, our IT consulting, support and training services can be integrated as an extension and enhancement of your existing IT department.  We offer 24/7, real-time support and access to leading IT technology at customized, affordable rates.  Your business will benefit from our customer-focused approach, industry experience and technical expertise resulting in increased productivity, enhanced operations and data management security, superior network capabilities and lower IT related costs.

  • Consulting – IT Experts offers a comprehensive range of real-time, easily accessible IT consulting services delivered by experienced, Cisco certified IT professionals.  We offer quality, reliable and speedy solutions for all Cisco based systems as well as other products and technologies.
  • Training — IT Experts has developed and mastered core training strategies that successfully address the challenges of application implementation, end-user adoption and user competency. User training is a critical element of any technology solution as proper use is vital to the effectiveness of applications and hardware and to achieving the highest return on investment.
  • Technical Support – IT Experts offers 24/7, real-time technical support provided by a team of certified industry specialists who are equipped to solve your IT problems and answer the most complex and common questions with timeliness, efficiency, patience and respect.